Most discounts are credited within 48 hours. However, it is possible for this process to take up to 30 days. Some merchants are able to report your purchase as soon as the product ships. Some merchants, however, cannot confirm your purchase until the return period for the product you have purchased has elapsed.

Once you complete your purchase, The Cash Back Network actively requests an order confirmation from the merchant so we can credit your account as soon as possible. Once the merchant finalizes the purchase details, we will immediately send you notification via email and update your account summary. When using coupons and specials at any of our merchants, we can only guarantee your discounts with the use of coupons that are listed on The Cash Back Network site or in the Savings Key software. Still wondering about a purchase made more than 30 days ago that isn't showing in your account summary? Contact Customer Care customerservice@thecashbacknetwork.com

Back to Top

Each month, we will cut you a Rebate Check for purchases posted during the previous month based on the schedule shown below. But if your discounts total $5.00 or less, we'll carry over your money to the next check.

Purchases Posted Between	Rebate Check Sent
Jan 1-Jan 31	Feb15
Feb 1 - Feb 28	Mar 15
Mar 1 - March 31	April 15
April 1 - April 30	May 15
Etc...

Back to Top

We make it easy. Just click on The Cash Back Network link from within the membership website. You can look for Stores or Products by using our search box. You can browse the Category you are looking for, or view All Store Rebates. Click on the store and you'll be getting Cash Back automatically.

You can also download our Savings Key to save when you go directly to the sites to shop!

Back to Top

Your check will be mailed directly to you at your Member Profile address! If no address is present in your account profile, we will be unable to send you a check and your discounts will be rolled over into the next month's balance. Please be sure to update your profile to include your current mailing address.

Back to Top

Yes, if you start at The Cash Back Network or if you download and use our Savings Key. If you do not click through The Cash Back Network or download and use our Savings Key prior to entering the merchant site, you will not be credited with a discount. (There are also some products that do not qualify for discounts -- see below.) If you click through The Cash Back Network and make a purchase, then surf elsewhere on the Web and return to that store and make a second purchase, your second purchase will not earn a discount unless you have downloaded Savings Key. (You must click through The Cash Back Network every time you shop at a merchant site or download and use our Savings Key.) If you use multiple windows on your browser, the window in which you shop at the merchant must have been originated at The Cash Back Network Web site.

Back to Top

We work with our merchants to provide you with specials and coupons that you can combine with The Cash Back Network discounts for maximum savings. We try very hard to provide you with an extensive list of merchant specials and coupons. Please refer to the specials page or the store search for these offers. If you choose to use coupons and specials that are not listed on The Cash Back Network site, we cannot guarantee that you will be eligible to receive a Cash Back Network discount on your purchases. It is advisable to check with each merchant to see if they allow such combination for specials and coupons not listed on The Cash Back Network site.

Furthermore, please be advised that coupons and special offers listed on The Cash Back Network site are subject to change. Restrictions may apply. The Cash Back Network tries to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions.

Back to Top

No, you may not use online currencies.

Back to Top

Most items you purchase through the Cash Back Network qualifies for a discount. We cannot, however, give discounts for taxes, shipping, or any portion of a purchase that is paid for with coupons, gift certificates or a store credit. Any purchase of products and services in which the transaction is substantially completed by telephone does not qualify for a discount. In addition certain items are excluded.

Back to Top

By starting at The Cash Back Network your purchases will automatically be tracked OR if you have downloaded the Savings Key software, when you first get to your shopping destination you will see a rebate confirmation pop-up.

Back to Top

Internet Explorer - 6+

Firefox - 1+

Netscape - 7+

AOL - 7+

Back to Top

For Internet Explorer 6

On the Tools dropdown menu, select Internet Options. In the Internet Options dialog box, click the Privacy Tab. Move the Security slider to the Medium level or lower and click OK.

For Firefox 1

On the Tools menu, select Options. On the Category menu, select Privacy. On the Privacy menu select Cookies. Click the box next to "Allow sites to set Cookies" and "Keep Cookies until they expire." Click OK.

For Netscape 7

On the Tools menu, select Options. On the Category menu, select Privacy. On the Privacy menu select Cookies. Click the box next to "Keep Cookies unitl they expire." Click OK.

For AOL 7

Select My AOL. Choose WWW, and click the Security tab. Go to Custom Level, find "Cookie," and click "Enable." Click OK.

Back to Top

If you click on "History" in the top navigation bar you may view your summary transactions and rebates earned.

Back to Top

Click on "History" in the top navigation bar. Then click on the "View/Edit my account information" hyperlink in the first sentence. This page will allow you to view your current profile and make any necessary changes to your name, address, and where we send your check.

Back to Top

Find the search box below the top navigation bar in The Cash Back Network area of Shopper Discounts & Rewards. Type the name of the store or product you're looking for, and click the "go" button.

Back to Top

We are working daily to ensure our member base will enjoy a variety of goods and services from quality merchants. If we do not have your favorite store, or if you would like to recommend a store to us, simply email our customer care department at: customerservice@thecashbacknetwork.com We will do everything possible to add your merchant.

Back to Top

No. The Cash Back Network can't give discounts for the portion of a purchase that is made with gift cards or certificates. Nor can we give discounts for the purchase of gift certificates or gift cards, with the exception of those purchased at Spa Wish.

Back to Top

Returns are subject to the return policy of the merchant from whom you purchased. If you return or cancel an item, we have to reverse any discount from that sale.

Returns (also deemed as exchanges) make a discount ineligible. In the process of an exchange, the merchant cancels the old order and replaces it with a new one. When doing this, The Cash Back Network commission gets reversed and a new commission is not established because the merchant has created the new order (thus meaning the order was not completed through The Cash Back Network - but placed through the merchant directly). Because of this, the merchant will not pay us the commission, which means we have no discount to pass on to you.

To avoid losing the discount - In future transactions, please make sure all returns are final and that it is not an exchange. Have the merchant refund your credit card, and then re-place the order through us to receive the discount.

Back to Top

Always. When you check out at any of our merchants, you are on the safest possible connection, a Secure Socket Layer (SSL).

Back to Top

Cookies are simply text files that allow a site to recognize you when you return. This means you don't have to log-in again and again. Cookies used by The Cash Back Network and our network of merchants are completely safe and they are enabled by default with most browsers.

Back to Top

The Cash Back Network's Savings Key, offered as a download from The Cash Back Network, is a small tracking tool that runs autonomously on your computer. It simply notices when you land on selected sites and sends a message notifying you of participating merchants. The Cash Back Network's Savings Key ensures that your purchases from all participating merchants earn you rebates, whether you shop through The Cash Back Network website or not.

Back to Top

You can uninstall The Cash Back Network's Savings Key by following these steps in order:

1. Close all your browsers.
2. Open Control Panel, and click Add/Remove Programs.
3. Click the "Change/Remove" button next to The Cash Back Network's Savings Key. When it asks "Are you sure you wish to uninstall?" click "Yes".
4. The uninstaller will completely remove The Cash Back Network's Savings Key from your machine.

Back to Top